Contact Us

Customer Service-General Questions

1751 W. Broadway
P.O. Box 8961
Madison, WI 53708-8961
Phone: (800) 828-4777
Phone: (608) 221-4551
Si necesitas ayuda, llamar por favor 1-800-828-4777
Yog koj xav tau kev pab, thov hu 1-800-828-4777
Fax: (608) 226-8770
email: HIRSPweb@wpsic.com

Hours of Operation:
Mon-Thurs: 7:00 a.m. - 7:00 p.m. CST
Fri: 7:00 a.m. - 4:30 p.m. CST

Customer Service-Pharmacy

Prescription Drug Questions
5 Innovation Court
P.O. Box 999
Appleton, WI 54912-0999
Phone: (866) 270-3877

Hours of Operation:
Mon-Fri: 7:00 a.m. - 9:00 p.m. CST

Customer Service-Enrollment and Billing

Phone: (888) 527-0590 Fax: (608) 243-6136

Hours of Operation:
Mon-Thurs: 7:00 a.m.-5:00 p.m.
Fri: 7:00 a.m.-4:30 p.m

Care Management and Prior Approval

Inpatient hospital admission pre-certification, prior approval, individual case management, and disease management:

HIRSP Care Management
Attention: Care Management
P.O. Box 8961
Madison, WI 53708-8961
Phone: (866) 841-6572
Fax: (608) 226-4777

Hours of Operation:
Mon-Fri: 7:30 a.m. - 4:30 p.m. CST

Secure Messaging HIRSP offers a secure way for you to post personal questions (including health-related questions) online. To begin accessing your account information, click here.

Drug Prior Authorizations

999 Fourier Drive, Suite 301
Madison, WI 53717
Phone: (866) 270-3877
Fax: (920) 735-5350

Health Care Providers

Medical Claims Submission

Submit HIRSP claims electronically through
Electronic Data Interchange (EDI)
Phone: (800) 782-2680
Fax: (608) 223-3824

Submit HIRSP Paper Claims to:
HIRSP
P.O. Box 8961
Madison, WI  53708-8961