We want to connect with you!

FaceBook Twitter

Follow us for health tips, health care reform updates, and the latest HIRSP news. And let us know what you’d like to see from us by commenting on our Facebook wall or mentioning us in your tweet.

Customer Service

1751 W. Broadway
P.O. Box 8961
Madison, WI 53708-8961

Phone: (800) 828-4777
Phone: (608) 221-4551
Fax: (608) 226-8770
email: HIRSPweb@wpsic.com

Hours of Operation
Mon-Thurs: 7:00 a.m. - 5:00 p.m. CT
Fri: 8:00 a.m. - 4:30 p.m. CT

Holiday Hours:
View Holiday Hours of operation

Si inglés no es su idioma primario y usted querría hablar con el servicio de atención al cliente de HIRSP, sigue por favor estos cuatro pasos fáciles:

  1. Llama 1.800.828.4777
  2. Prensa 0 (cero)
  3. Prensa 0 (cero) otra vez
  4. Entra su número de 9 cifras de miembro de HIRSP o pide a un representante de servicio al cliente

Cuando el representante está en la línea, pide a un intérprete. El representante le conectará con una línea del idioma para ayudarle con su llamada.

Yog hais tias Lus Asnkiv tsis yog koj thawj hom lus thiab koj xav nrog ib tug neeg hauv HIRSP Chaw Muab Kev Pab Neeg tham, thov ua raws li plaub nqe yooj yim no:

  1. Hu rau 1.800.828.4777
  2. Nias lus xoom "0"
  3. Nias lub xoom "0" dua
  4. Ntaus koj 9 tug zauv cim ua tswv cuab hauv HIRSP los yog tos ib tug neeg teb xov tooj los teb koj

Thaum tus neeg teb xov tooj teb koj lawm, hais rau tias koj xav tau "neeg txhais lus". Tus neeg teb xov tooj ntawd yuav txuas koj mus rau tus xov tooj uas muaj neeg txhais lus los pab koj txog qhov koj hu tuaj.

HIRSP Federal Plan

General Questions:
(888) 253-2698 or (608) 221-5315
email: HIRSPweb@wpsic.com

Hours of Operation
7:00 a.m. to 5:00 p.m. (Monday - Thursday)
8:00 a.m. to 4:30 p.m. (Friday)

Enrollment and Billing
(800) 332-0903

Hours of Operation
7:00 a.m. to 5:00 p.m. (Monday - Thursday)
8:00 a.m. to 4:30 p.m. (Friday)

 

Tell us what you think!

HIRSP Federal is interested in finding HIRSP Federal Plan members who are willing to share their stories with the media as part of the HIRSP Federal Plan outreach campaign. If you are interested in sharing your story with HIRSP, please email the HIRSP Authority.

Customer Service-Pharmacy

HIRSP Dedicated Pharmacy Unit
1-800-757-5576
customerservice@medtrakservices.com

Monday through Friday
8:00 a.m. - 9:00 p.m. CT
Saturday 9:00 a.m. - 6:00 p.m. CT

MedTrak Services
7101 College Blvd., Ste 1000
Overland Park, Kansas 66210

>> Medtrak Pharmacy Services

Care Management and Prior Approval

Inpatient hospital admission pre-certification, prior approval, individual case management, and disease management:

HIRSP Care Management
Attention: Care Management
P.O. Box 8961
Madison, WI 53708-8961
Phone: (866) 841-6572
Fax: (608) 226-4777

Hours of Operation:
Mon-Fri: 7:30 a.m. - 4:30 p.m. CT

Drug Prior Authorizations

HIRSP Dedicated Pharmacy Unit
1-800-757-5576
Monday through Friday 8:00 a.m. - 9:00 p.m. CT
Saturday 9:00 a.m. - 6:00 p.m. CT

 

Enrollment and Billing

Phone: (888) 527-0590
Fax: (608) 243-6136

Hours of Operation:
Mon-Thurs: 7:00 a.m. - 5:00 p.m.
Fri: 8:00 a.m. - 4:30 p.m

Submit premium payments to:
Health Insurance Risk-Sharing Plan
P.O. Box 3056
Milwaukee, WI 53201-3056

Secure Messaging

HIRSP offers a secure way for you to post personal questions (including health-related questions) online.

This secure messaging is available through your Administrative Service Provider (WPS Health Insurance), and is just one of the many account tools available to you as a member. Learn more...

Health Care Providers

Medical Claims Submission

Submit HIRSP claims electronically through
Electronic Data Interchange (EDI)
Phone: (800) 782-2680
Fax: (608) 223-3824

Submit HIRSP Paper Claims to:
HIRSP
P.O. Box 8961
Madison, WI  53708-8961