Contact Us
Customer Service-General Questions
1751 W. Broadway
P.O. Box 8961
Madison, WI 53708-8961
Phone: (800) 828-4777
Phone: (608) 221-4551
Si necesitas ayuda, llamar por favor 1-800-828-4777
Yog koj xav tau kev pab, thov hu 1-800-828-4777
Fax: (608) 226-8770
email: HIRSPweb@wpsic.com
Hours of Operation:
Mon-Thurs: 7:00 a.m. - 7:00 p.m. CST
Fri: 7:00 a.m. - 4:30 p.m. CST
2010 Holiday Hours:
View Holiday Hours of operation
Customer Service-Pharmacy
HIRSP Dedicated Pharmacy Unit
1-800-757-5576
Monday through Friday 8:00 a.m. - 9:00 p.m. CST
Saturday 9:00 a.m. - 6:00 p.m. CST
MedTrak Services
7101 College Blvd., Ste 1000
Overland Park, Kansas 66210
Customer Service-Enrollment and Billing
Phone: (888) 527-0590 Fax: (608) 243-6136
Hours of Operation:
Mon-Thurs: 7:00 a.m.-5:00 p.m.
Fri: 7:00 a.m.-4:30 p.m
Care Management and Prior Approval
Inpatient hospital admission pre-certification, prior approval, individual case management, and disease management:
HIRSP Care Management
Attention: Care Management
P.O. Box 8961
Madison, WI 53708-8961
Phone: (866) 841-6572
Fax: (608) 226-4777
Hours of Operation:
Mon-Fri: 7:30 a.m. - 4:30 p.m. CST
Secure Messaging
HIRSP offers a secure way for you to post personal questions (including health-related questions) online. This secure messaging is available through your Administrative Service Provider (WPS Health Insurance), and is just one of the many account tools available to you as a member. Learn more...
Drug Prior Authorizations
HIRSP Dedicated Pharmacy Unit
1-800-757-5576
Monday through Friday 8:00 a.m. - 9:00 p.m. CST
Saturday 9:00 a.m. - 6:00 p.m. CST
MedTrak Services
7101 College Blvd., Ste 1000
Overland Park, Kansas 66210
Health Care Providers
Medical Claims Submission
Submit HIRSP claims electronically through
Electronic Data Interchange (EDI)
Phone: (800) 782-2680
Fax: (608) 223-3824
Submit HIRSP Paper Claims to:
HIRSP
P.O. Box 8961
Madison, WI 53708-8961